🎟️ How to Handle Last-Minute Cancellations & Refunds

Published by Lunoa · The smoothest way to manage your events

Last-minute cancellations happen — but with Lunoa, you're always in control. Whether it's due to unforeseen circumstances or a change in plans, we make it easy for event organizers to handle refunds and maintain a great customer experience. 💫

🔧 Can I refund a ticket?

Yes! As an event organizer on Lunoa, you can refund any order directly from your dashboard — no complicated process, no delays.

Here's how to do it:

🔐 Log in to your Lunoa Organizer Dashboard
🎫 Go to the "Orders" tab on your event
🔍 Search for the order you'd like to refund
💸 Click "Refund" next to the order
✅ Confirm — and you're done!

💡 Refunds are processed immediately and your guest will be notified automatically.

🤔 Should I allow last-minute cancellations?

While it's up to you, here are some tips:

Set a clear refund policy on your event page
Decide if you allow cancellations 24h / 48h in advance
Consider offering credit instead of a refund

Having a clear policy helps reduce confusion and builds trust with your audience. 🫶

🛡️ Lunoa has your back

We're here to support you in every step of the event journey. From ticket sales to guest management and refunds, Lunoa ensures your experience is seamless and professional.

👉 Need help? Reach out to us anytime at info@lunoa.app